We’ve talked about all the benefits of the Product Support Online portal for you to reach out to the GetThere support team before. If you’re already signed up for Product Support Online, you know the value of being able to quickly submit a case, view and edit your cases anytime and see updates from support in real time. You can also search our extensive Knowledge Base for instant answers to common questions.
We’ve recently upgraded Product Support Online to make it even more helpful for you. You can now see the real-time status of a bug. Live chat support is available for every user in English, Spanish and Portuguese. Product Support Online is available globally, with regional support. Your case will be worked by members of our team located in your region. Product Support Online remains the quickest and easiest way to get answers to your questions. Best of all, it’s absolutely free.
If you’re not already signed up for Product Support Online and ready to experience these benefits, contact your GetThere representative to get your username and email alias. If not, you might be spending more time than necessary emailing or calling support.
I hope you enjoy all the new features. Leave a comment if you have any questions. And make sure to keep your eyes open for even more new features coming soon to Product Support Online (like being able to see RFE status!).
Updates to Product Support Online
- See the status of a bug or a defect
- Chat is available for all accounts in English, Spanish and Portuguese
- Available globally with regional support
- Coming soon: See RFE status