I know how frustrating it can sometimes be to have to place a call into support. And we all know what it’s like to deal with emails flooding our inboxes. In today’s customer service landscape, these traditional methods of seeking support just aren’t always the easiest ways to get help. But there’s good news—if you don’t want to pick up the phone or deal with email, GetThere offers a variety of ways for you to get the help you need.
Product Support Online is just one feature designed to answer your questions quickly and easily. Signing up for access to the Product Support Online portal allows you to quickly submit a case to our support team, view and edit that case at anytime and see all updates from support in real time. If you have a quick question and just want to find the answer yourself, users can search the Knowledge Base for on-demand solutions.
After signing up for Product Support Online, access to the portal is available 24/7. When you submit a case, you will receive a case number immediately and can add additional information or close a case at any time. You can also print a list of cases or one individual case and also export the details to Excel.
It’s simple to get set up—just contact your GetThere representative today to receive a username and email alias. Product Support Online is the quickest and easiest way to get answers to your questions, and of course, it’s absolutely free. If you haven’t signed up for access to the Product Support Online portal, you may be spending too much of your time emailing or calling support with any questions.
When it comes down to it, we want you to have the option to choose the support method that best fits your need. Whether that’s submitting a case through Product Support Online, searching the Knowledge Base, using Chat, emailing or calling, GetThere is committed to providing you with the best service out there.