Great technology is only part of the equation at GetThere. We understand the success of your travel program is equally tied to the people who support it. GetThere has 300 professionals in place across the globe, including 100 solely dedicated to providing you hands-on support.
At the forefront of our service-oriented approach is a GetThere Customer Success Manager (CSM), who will act as your main GetThere contact and assume overall responsibility for the success of your program. Your CSM will help you implement GetThere features to enhance your site, recommend strategies to improve adoption and keep an eye on your ongoing progress. You'll also receive support via a number of GetThere teams and tools, including professional services, product support, site maintenance, GetThere University, the GetThere Connection and your fellow customers.
GetThere Customer Success — It's in the Numbers
- > 80 percent average online adoption (compared to 58 percent industry average)
- > 90+ percent average online adoption for top customers
- > 20 percent savings on the average trip (lower air, hotel and car fares plus fulfillment rate savings)
- > $150 savings on the average trip booked online